Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Large in-stock furniture items will ship in 2-4 weeks. Any back ordered items display the estimated date of restock on your order confirmation which are subject to change. Estimated back order dates do not reflect shipping and processing time; please allow an additional 2-4 weeks for your item to ship. Made to order items are made based on the lead times displayed on each product page which does not include shipment time. Please allow 2-4 weeks for shipping. For all types of orders, you will receive tracking information via email as soon as it's shipped.

Certain items including furniture, art, lighting, accessories, decor, and more may be available as a 'ready to ship' items. This means that items will be packaged for shipping within 2-4 weeks of your order date and leave our facility within that timeframe. The 2-4 week timeline for order preparation does not include transit time, which can take an additional 1-3 weeks. Lead times and ready to ship items are updated as frequently as possible to most accurately reflect the current availability of our products. Please note all lead times are subject to change and are estimates. Made to Order items and items that display a back order date are not considered 'ready to ship'.

All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.

If an item is backordered, the estimated date of restock will display per item under the 'add to cart' button on each product page. These dates are estimates and are subject to change. Estimated backorder dates do not reflect shipping and processing time. Once an item is back in stock, it will ship within 2-4 weeks.

If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. Please note that not all items are eligible for return. Furniture, made to order items, and final sale items are ineligible for return. Return terms & conditions are specified and must be agreed to when adding your item to cart. Please visit our Returns page to begin a return for your order.

We offer a 24-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact shoppetheguesthouse@gmail.com within 24 hours for assistance.

Our Made to Order furniture items are all made to order with varying lead times. Lead times are estimated and quoted on each product page. If you have placed an order for multiple Made to Order pieces with different lead times, your entire order will be delivered together at the latest quoted date.

Small items and small furniture pieces are shipped via parcel. Typically, parcel packages weigh 100 pounds or less and can be moved without assistance. Packages will be delivered to your doorstep or mailroom as with USPS, FedEx or UPS deliveries.

White Glove Delivery service includes items delivered to your home by appointment to your room of choice (including one flight of stairs). Items are unpacked, placed in the area you would like, and lightly assembled. Packaging debris is then removed from your home.

When your item is available for delivery, an agent will contact you to schedule an appointment with a four hour delivery window. Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Rural deliveries may have limited routes and delivery times may take longer than usual.

To prepare for your delivery, you will need to be present for the delivery window and provide a signature at the time of delivery. Please ensure there is a clear pathway to enter your home so that the delivery team can carefully move the furniture to the room of your choice. Our delivery team is not able to move any existing furniture in your home.

Certain furniture deliveries are shipped via threshold/to-the-door service. Carriers will bring your items to your doorstep/curbside.